Effective Date: 07/07/2025
At KinkyRubberDoc, we are deeply committed to offering high-quality, ethically sourced gear that you can trust. Our products are crafted and selected with care, passion, and purpose — and our Warranty Policy is designed to provide peace of mind while protecting our business and community from misuse, fraud, or unrealistic expectations.
We stand by the durability and craftsmanship of our goods. That’s why we offer a clear and fair limited warranty, rooted in best business practices and fully aligned with the U.S. Magnuson-Moss Warranty Act. This policy outlines what is and isn’t covered and sets boundaries to ensure mutual trust and accountability.
We proudly support LGBTQ+ small businesses in the United States and abroad and prioritize fair trade practices when selecting vendors and materials. Whether your item was handcrafted in our studio or carefully curated from a reputable supplier, it’s part of a value-driven chain focused on quality and responsibility.
1. No Warranty on Sex Toys
Due to the intimate, personal, and hygiene-sensitive nature of sex toys, we do not offer any warranty on these items. This is standard industry practice and helps ensure the safety and cleanliness of all products sold.
All sales of sex toys are final.
However, if you believe there is a legitimate concern with your product upon delivery, please reach out to help@kinkyrubberdoc.com. While we cannot accept returns or issue refunds, we are happy to evaluate your situation and offer guidance, support, or a courtesy resolution where appropriate — at our discretion.
2. 14-Day Limited Warranty on Select Items
We offer a 14-day limited warranty on the following eligible product categories:
Gas masks (non-medical, for decorative or novelty use only)
Latex clothing (excluding custom-fitted designs)
Leather clothing and gear
Related accessories (hoses, connectors, add-ons)
If any of the above items experience a manufacturing defect or functional failure during normal, intended use within 14 days of delivery, we will offer a replacement, subject to stock availability and visual evidence.
This warranty does not cover misuse, modification, or damage caused by improper storage, chemical exposure, or unsafe play. Coverage is also void if the product has been altered or tampered with in any way after delivery.
3. How to Make a Warranty Claim
To file a warranty claim:
Contact our support team at help@kinkyrubberdoc.com within 14 calendar days of receiving your order.
Include your order number and a description of the issue.
Attach clear, dated photographs or video demonstrating the problem.
We will respond to most warranty inquiries within 24 hours, 7 days a week.
Important: Do not return any items before contacting us — unauthorized returns will not be accepted, refunded, or processed.
4. Warranty Conditions
This limited warranty is subject to the following conditions:
Covers only manufacturer defects and breakages during normal use
Does not cover wear and tear, customization, or accidents
Replacement items depend on stock availability
Customers are responsible for shipping costs related to returning products under warranty
If the warranty is approved, KinkyRubberDoc will cover the cost of sending the replacement
We reserve the right to request additional information or documentation before issuing a replacement.
5. Warranty Exclusions
The following are not covered under this warranty:
General wear and tear or aging
Damage due to improper care, misuse, or neglect
Modified, altered, or repaired items
Damage from heat, chemicals, or moisture
Color fading, cosmetic flaws, or vintage item imperfections
Items used in unsafe, unsupervised, or non-consensual settings
Please store your gear properly — for example, never allow rubber or silicone toys to rest against each other, and avoid direct sunlight or heat.
6. Non-Transferable
This warranty applies only to the original purchaser and is non-transferable. Claims submitted by third parties, resellers, or gift recipients may be denied unless pre-authorized.
7. Limitation of Liability
By purchasing from KinkyRubberDoc, the customer acknowledges and accepts full responsibility for the use, handling, and application of all items. All products sold by KinkyRubberDoc are intended strictly for novelty, costume, cosplay, or adult recreational use. None of our items are medical devices or certified for safety or protection.
KinkyRubberDoc, its owners, employees, partners, vendors, and affiliates shall not be liable for any injury, harm, damage, or loss resulting from the use, misuse, or unintended application of any product sold, including but not limited to:
Bodily injury or death
Emotional or psychological trauma
Improper or unsafe handling
Use under the influence of drugs or alcohol
Use during unconsciousness, breath restriction, or altered states
Use in violation of local laws or age restrictions
Allergic reactions or skin irritation
Modified or altered product setups
The customer assumes all risks, legal responsibility, and consequences arising from use or interaction with the product.
Under no circumstances shall KinkyRubberDoc be liable for any incidental, indirect, punitive, special, or consequential damages, including lost profits, even if advised of the possibility of such damages. Liability is limited solely to potential product replacement if a manufacturing defect is confirmed within the warranty window.
Use at your own risk. By purchasing, you confirm that you understand, accept, and agree to all terms and liability limitations listed here and in our Terms of Service.
8. Governing Law & Jurisdiction
This policy is governed by the laws of the State of New York, United States.
Any dispute, claim, or legal proceeding shall be resolved exclusively in the courts located in New York, NY.
9. False Claims & Abuse of Policy
We take fraud seriously. If a claim is found to be false, abusive, or intentionally misleading, KinkyRubberDoc reserves the right to:
Reject the claim
Permanently ban the customer from future purchases
Cancel current or future orders
Delete associated accounts or records
Pursue legal action, including damages or court costs, in any jurisdiction
This clause applies regardless of where the customer resides, including all U.S. states and international locations.
We reserve the right to report fraudulent activity to payment processors, shipping providers, or platform administrators if necessary.
10. Products Purchased Outside Our Website
This warranty applies only to products purchased directly through our official website KinkyRubberDoc.com or authorized platforms explicitly named by us.
We are not responsible for any items purchased through:
Unverified third-party sellers
Resellers, secondary marketplaces, or used gear stores
Other websites or platforms (e.g., eBay, Amazon, Etsy) unless otherwise stated
If you purchased one of our products through another platform or reseller, please contact them directly. We cannot guarantee product authenticity, condition, or eligibility for warranty if the sale was not handled by us or a verified partner.
11. No Implied Warranties
Except as expressly stated above, no other warranties apply, whether written, oral, express, or implied.
This includes (but is not limited to) warranties of merchantability, fitness for a particular purpose, or non-infringement.
Need Help?
Have questions about your product or this policy? Contact us at help@kinkyrubberdoc.com. We’re available 7 days a week and typically respond within 24 hours.
Want answers faster? Explore our social media community — you’ll find tips, guidance, and updates from other gear lovers who share your passion.
